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Tag: DHL

DHL customers: Great annoyance when delivery has an end

DHL lost in court. This is a reason for joy for consumers, because a frequent annoyance should be a thing of the past.

Dortmund-In the future, DHL suppliers will no longer be able to put the packages as they have done many times. Customers benefit from this court judgment, as DHL knows.

DHL loses in court: package messengers are no longer allowed to do this

If you are eagerly awaiting a package and know that you are not at home on the delivery day, you can determine a storage location at DHL. This can be, for example, behind a large plant on the doorstep or in the carport. The storage location can be specified once or permanently. In the second case, however, it can be quite unfavorable for the recipient-at least until now (more digital news at DHL).

So far, according to FOCUS, it was said in the DHL terms and conditions: “If the recipient has given a parking permit, the package is deemed to be delivered if it has been parked at the position specified in the approval”. However, the Consumer Center North Rhine-Westphalia complained-and received encouragement. Because this corresponding clause should no longer be used, the judges judged on Friday.

The reason: the customers are disadvantaged because the parcel service was not obliged to notify. Appropriate information would enable customers of the delivery service to “take the program soon,” said the Federal Court of Justice. Without this notification, however, parcel customers could wait for their package for days, while for DHL everything has long been done.


DHL in court: No notification – customers know the problem

Therefore, the shipment can no longer be viewed in the future, just because it was deposited at the storage location. It is actually also customary without duty that DHL announces the delivered or upcoming packages – but this message is not uncommon.

Customers are then waiting in vain for an SMS, an email or notification via the app. Because even if some package messengers leave a note in the mailbox, or inform about other ways about delivery, this is by no means always the case. But this is not the only problem of DHL, because packages recently not arrived at all.

But even if customers only do not know about the delivery, the risk that a package will be damaged or stolen increases. According to DHL, the selected storage location should be protected by the weather and cannot be visible on your own property, but this is not a guarantee against the damage or theft.

Rubric list picture: © kjpeters/Imago

DHL: Neue April April – Thousands of customers affected in Germany

The parcel service DHL has planned innovations. Pack stations can only be used via app.

Germany – For many people who regularly shop online, the pack stations of DHL are indispensable. However, if you want to deliver your orders there, however, must be set to technical changes in the future. Customers will need the App “Post & DHL” app from April 2022.

Packstation: Changes to DHL – Why customers need the app “Post & DHL”

Especially those who are rarely at home, are happy to return to the offer of DHL. The order is then transported by suppliers to any packing station of the user. Most are these on supermarket parking, petrol stations or other publicly available places.

But that’s how the coming month will be concluded, because the parcel service has new plans according to GIGA: he wants to gradually expand the joint app with Deutsche Post “Post & DHL”, and make them at the heart of users. Deutsche Post has recently announced an innovation.

DHL announces from April 2022 mega innovation: thousands of customers look into the tube

For the benefit of the parcel station, registered persons needed for the purchase of orders only the customer number and the pick-up code, which is usually sent by e-mail (more service news at DHL app).

Even by the customer card, the package can be easily taken – at least until April 2022. Through the innovations, the usual process is no longer possible. Consumers then only come with the app to their package, which is why it would be advisable for them to install them early.

Packing station changes to DHL: These advantages and disadvantages has the app “Post & DHL”

The application software “Post & DHL” offers customers advantages, because there you will find all information about the orders at a glance. You will be informed, among other things, if an order is ready. The pick-up code is also generated in the app itself, and only needs to be scanned on the packing station.

The e-mail mailbox is additionally relieved in frequent orders. Because as soon as the pick-up code is digitally enabled on the smartphone, it does not exist again by mail again. But the smartphone must be registered in the app – this should prevent other app users from having access to their own packages.

Some people already have “Post & DHL”, but they expressed suggestions for improvement. Customers want in the DHL app so-called push notifications. These should then automatically appear on the smartphone screen when there are news about the post office.


DHL change 2022: Customers without app get a note in the mailbox

For those who do not want to use, it looks rather bad. But dissatisfied customers are always again due to the packing stations *, as well as white. Consumers without the app, however, find a note from DHL in the mailbox in the future.

This information indicates that the order could not be delivered, and instead lies in a packing station. In addition, customers find the code with which this and other packages can be removed. _ * is part of the editorial network of TIPS.Media._

Category list picture: © Rolf Vennenbernd / dpa

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